FAQs

Please take a look at our FAQs. These should help you find the additional information you require. if you can't find the answer to your question, don't hesitate to contact us by clicking here for our contact details.

Q1: Do you offer free shipping on all products?

A1: Yes,"faultless merchandise , free shipping , fast deliver , full service" is our commitment and pursuit.

Q2: How to place an order online?

A2: If you would like purchase the piece, just click on "add to shopping cart". You will be directed to the processing page. You can add additional items or proceed to 'checkout'. You will then be asked for a few detailed information to fulfill your order.

Q3: What can I do, if I cannot place an order successfully online?

A3: Firstly, please check out whether there are plugs in your explorer. It sometime results in the failure of payment. Secondly, check your credit card type and No. They must be acceptable on our website. At last, please contact us by email atwww.2011brandhandbags.net@hotmail.com

Q4: Is it safe to order on your website?

A4: Yes.All personal information you submit will be encrypted with the highest encryption available from the market leader Verisign .

Q5: How can I pay online?

A5: You can finish online payment with VISA card or Master card.

Q6: Will I get an order confirmation?

A6: Normally, if you add us to your mailing list, you will get confirmation about your order. The mail of confirmation is send to you by system automatically. Sometimes, your mail box will refuse to accept it. It may lie in the spam box. Or even the mail will be rejected totally. So we sincerely suggest you add us into your mailing box to avoid the miss of mails.

Q7: Can I change my order after ordering?

A7: Please be advised that once an order has been placed and processed it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email www.2011brandhandbags.net@hotmail.com immediately with your order number. We shall do our best to accommodate your situation. Unfortunately, once a package has been shipped the order cannot be cancelled.

Q8: How long will it take to receive a refund from returned products?

A8: The refund will be notified after we get your returned parcel. Due to a-week-long billing cycle, you will get your refund in a week after our notification.

Q9: Do you ship your merchandise worldwide?

A9: YES. We can send our product worldwide where EMS, DHL can reach. And normally the delivery time will last 4-7days.

Q10: Do you offer discounts on bulk orders?

A10: Yes, we would be glad to grand all kinds of discount code for our website. Please contact us for it.

Q11: How to use discount code?

A11: Please use it as instructed when checking out. And please be aware of time limited period of the discount code. Normally 3 months later, the code will be invalid.

Q12: How can I track my parcel online?

A12: In 2 working days, we will send you a confirmation email about the tracking No. and tracking link. Then you can track the status of your parcel on the tracking link provided.

Q13: What kind of currency do you accept?

A13: At present, we accept GBP,EURO and USD.

Q14: Are your merchandise authentic?

A14: Our merchandise are not manufactured by the authentic brand companies, but are made with manufacturing facilities that the origin brand companies utilize, such as the durable materials, professional craftsmanship and custom color way. Our replicas do not mean poor quality. They are made following the standard of original ones, almost tells no different to the original ones. We have an excellent reputation on the Internet for selling Brand jewelry. You are all satisfied with the quality products from us. If you are not sure of our offers, you can place a sample order to check first.